01What to send for a useful first reply
Dimensioning and sorting quotations are configuration exercises. The more of the following your first message carries, the more specific the first reply can be:
- Freight profile — parcel or pallet size range (smallest and largest), weight range, and the awkward items: soft, long, fragile, irregular.
- Volume — daily and peak-hour throughput, and how parcels arrive (benches, totes, bulk, conveyor).
- Destinations — for sorting projects, the destination count today and expected growth.
- Site — building dimensions or a layout sketch, levels, and the dock arrangement for loading equipment.
- Systems — the shipping platform, WMS or carrier systems the measurement records must reach.
Service hotline: 17376826899 (China). The hotline is the standing contact for both new projects and installed-equipment service. We reply to form inquiries by email — please use an address you monitor, and include your country so specifications and documentation match your market.
02What happens after you write
Your profile is reviewed against the current Goodscan range. We come back with the configuration that fits — machine or line, layout where relevant — and a quotation stating specification, interfaces and lead time. If the profile points outside our range, we say so plainly rather than quoting the nearest machine. For standard machines, supply starts from a single set; project lines are quoted as engineered systems, per the whole-line model described on the conveyor systems page.
FAQQuestions buyers ask
Can we get specification sheets before a quotation?
Core specification material is issued with quotations, matched to your configuration. If your tender process requires datasheets at the pre-qualification stage, say so in your message and we will supply what is available for the relevant models.
Do you work with distributors or agents?
Project conversations are welcome from end users, integrators and distributors alike — use the form and tell us which you are.
What about spare parts and service for installed lines?
Installed Goodscan equipment is supported through the service hotline, 17376826899. Include your model and installation details in the first message so the right team picks it up.